Greater Toronto Area Contact Centre Association

Join GTACC 5 Reasons to join:

GTACC is Canada’s largest customer experience and customer service network
Our Annual Conference is the premier Toronto based CX event!
Our annual Women In Leadership conference and our Annual Awards Gala will inspire and educate you!
We are a community that cares. GTACC is a not for profit that gives back to various community charities through events and awareness.
Resources. From regular half day events throughout the year to our online resources such as our influencer blog, forum, member spotlights, knowledge series on GTACCtv and more.

Information Technology

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The New CIO Imperative explores how CIOs are redefining their role in the agentic AI era—moving beyond experimentation to driving measurable business outcomes. Based on research from over 1,000 global

ServiceNow

12:40 am

Put AI to work to elevate customer experiences

Streamline the customer experience from start to finish with generative AI. GenAI-powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex

ServiceNow, sponsored

11:37 pm

A CIO’s Guide to Navigating the Boardroom

As a leader in tech, how can you spend less time dealing with everyday operational issues, and more time thinking about how to deliver productivity, efficiency, and better experiences for

Nice, sponsored