IBM and ServiceNow Expand Partnership to Unlock Enterprise Data for Scaling AI
IBM and ServiceNow expanded their partnership to fix legacy systems and maximize your enterprise data. Read the full article for the tech scaling update now.
A CIO’s Guide to Navigating the Boardroom
As a leader in tech, how can you spend less time dealing with everyday operational issues, and more time thinking about how to deliver productivity, efficiency, and better experiences for your teams? Follow a day in the life of an innovative CIO to discover how autonomous IT, powered by ServiceNow AI Agents, can help you […]
Modernize IT Services and Operations with AI
No outages. No breaches. No kidding. Imagine hitting every milestone while keeping your systems secure and running smoothly. This guide shows you how to get there. Inside you’ll learn: Download Modernize IT Services and Operations with AI Whitepaper
The New CIO Imperative
The New CIO Imperative explores how CIOs are redefining their role in the agentic AI era—moving beyond experimentation to driving measurable business outcomes. Based on research from over 1,000 global executives, the report shows why AI maturity is slipping for many organizations and what leading CIOs are doing differently to turn AI into real value […]
Modernize IT Services and Operations with AI
No outages. No breaches. No kidding. Imagine hitting every milestone while keeping your systems secure and running smoothly. This guide shows you how to get there. Inside you’ll learn: Download Modernize IT Services and Operations with AI Whitepaper
Put AI to work to elevate customer experiences
Streamline the customer experience from start to finish with generative AI. GenAI-powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex cases, and enables field technicians to fix issues on the first visit with work order summarization. Read this guide for insights on implementing GenAI for […]
ServiceNow Field Service Management use cases
This use case guide shows how ServiceNow® Field Service Management combines digital workflows, automation, and mobile apps with scheduling tools, asset management, and knowledge articles to give field service teams the information they need to deliver exceptional customer service in the field. Download ServiceNow Field Service Management use cases Whitepaper
Software as Savings – 3 strategies for CX leaders to unlock AI-powered transformation and reduce costs
How can you use GenAI to reduce daily case volume by 41% and inbound call volume by 19%? That’s what organizations are achieving with ServiceNow’s AI platform. Read this ebook for three strategies to unlock AI-powered transformation: standardize operations, consolidate systems, and automate workflows. Get ready to improve customer satisfaction and proactively resolve service issues […]
Beyond the Call: Earning customer loyalty in the AI era
CRM is failing to live up to its promises. The result is a meltdown that’s causing customer frustration and broken trust. ServiceNow’s AI CRM is different and works for you. AI agents handle the repetitive work, anticipate customer needs, and keep every team at every stage of service connected. The result? Faster resolutions, happier customers, […]
Escape the Trap of Legacy CRM
On the ServiceNow AI Platform, there’s a better way to CRM. Supercharged with AI agents, it connects every team to every customer. Bringing your entire organization together to seamlessly access and act on data across your company, from inventory to logistics to customer history. CRM for the AI era isn’t just about managing customers, it’s […]
CPQ RFP Guide: 50 Questions to Future-Proof Your CPQ
Your last CPQ selection may have checked every box at the time. But the boxes have changed. AI, omnichannel buying experiences, and increasingly complex deal structures have raised the bar on what good CPQ looks like. Do your evaluation criteria reflect these changes? Download this guide for 50 questions to pressure-test any CPQ vendor across […]
The changing CX landscape in India and what’s at stake
To understand how AI is reshaping CX, ServiceNow conducted an extensive global study of 34,000 customers, customer service representatives, and business leaders. The research uncovered a clear shift in expectations. Customers want human connection, not just speed. In India they increasingly choose brands that respond quickly while also resolving issues fully the first time. Service […]