NiCE and Konecta Announce Strategic Partnership to Scale AI-First Customer Experience Through Agentic Automation
NiCE and Konecta form a strategic partnership to deliver an AI-First Customer Experience. Discover how agentic automation transforms service.
NiCE Unveils CXone Mpower, an AI Customer Experience Platform to Expand South African Capabilities
NiCE unveils CXone Mpower AI Customer Experience Platform in South Africa to ensure data residency and compliance for enterprises. Modernize your service today.
NV Digital Government Summit
The Digital Government Summit is an event that brings together public sector leaders and technology professionals to explore innovative solutions to solve government problems. Key themes include cybersecurity, digital transformation, AI implementation, data governance, and fostering collaboration across multiple stakeholders. Attendees will benefit from expert discussions, peer networking, and insights into the future of government technology. Join […]
Knowledge Management World
The World’s Leading Knowledge Management Event Join us in Washington, DC this November 17 – 20 for KMWorld 2025 where you’ll get practical advice, hear inspiring thought leadership, and have access to in-depth training and workshops on how KM and related disciplines can provide enormous value for your organization.
Greater Toronto Area Contact Centre Association
Join GTACC 5 Reasons to join:
Industry Benchmark for Performance Management: The Power of a 360° Performance View
On Demand Webinar 82% of companies report significant productivity gains and 97% see positive business impacts from these performance management solutions.Key Takeaways:– Industry Trends have been impacting employee productivity.– Gamification fosters engagement, retention, and higher performance.– Desktop Analytics optimize hybrid and omnichannel work environments.– Proven strategies for measuring ROI and overcoming performance tracking challenges.
Why AI-Powered Analytics Enables Companies to Cruise Ahead in CX
On Demand Webinar The journey of implementing AI for agent and customer experience requires a comprehensive approach that combines innovation, organizational readiness, and an understanding of both customer and business needs. Join this session to learn how three organizations harnessed interaction data to help decrease call volume, automate quality, and grow their business.
Best Practices for Digital Contact Centers: Engaged Agents & Happy Customers
On Demand Webinar Customers expect higher levels of service, and company leaders push for exceptional CX. At the same time, agents manage requests across multiple channels in hybrid work environments, making it difficult to meet demands—leading to stress and high turnover. This session is packed with actionable insights that can help you optimize your workforce, […]
Team Empowerment through Gamification
On Demand Webinar Tune in to this incredible on-demand webinar to see NICE and representatives from the iconic lifestyle and fashion brand, Vera Bradley, and get an exciting look inside their gamification program.
Engaging Your Outbound Team with Flexible Schedule
On Demand Webinar About this webinar Join us for an insightful discussion on how businesses are harnessing AI to transform both employee and customer experiences. Learn from Robin Gareiss, CEO and Principal Analyst at Metrigy, about AI’s real world impact on business communications together with RingCentral experts on how AI is improving work efficiency, and […]
Conversational Customer Service: Convenience Everywhere
On Demand Webinar What can a conversational approach to customer service do for your organization? Learn about the transformative impact of personalized customer interactions in sectors ranging from retail and healthcare to finance and utilities, and discover how these technologies are revolutionizing customer service delivery.
Transforming Quality Management with GenAI: Precision, Personalization, and Impact
On Demand Webinar In this session, industry leaders explore how AI-powered automation and intelligent coaching are reshaping the quality management landscape. From analyzing every interaction to driving hyper-personalized feedback, discover how organizations are achieving transformative results: greater efficiency, improved KPIs, and elevated employee engagement.