,

Built To Win: A Customer-Centric culture starts with your employees

Facebook Instagram X-twitter Youtube

On Demand Webinar

Join us for RingCentral’s CX Book Club Event. During this webinar, we will be featuring Annette Franz’s new book, Built to Win. Franz outlines 10 key principles to building a customer centric culture — which begins with a people-centric culture. 2022 is the Year of the Agent ~ does your culture and company values enable your agents along with the rest of the organization to provide a customer-centric experience? During this hour webinar, you will learn:

Featured Speakers: 

Shep Hyken

Chief Amazement Officer
Shepard Presentations

Annette Franz

Author of Built to Win and Founder and CEO
Journey, Inc

Joanna Palmer

CX Client Principal, Contact Center
RingCentral

Watch Now

Trending Now

beginners-guide-to-digital-experience-monitoring-dem 1

Beginner’s Guide to Digital Experience Monitoring (DEM)

,

balancing-kubernetes-costs-and-performance-with-observability 1

Balancing Kubernetes Costs and Performance with Observability

,

observability-for-ai-monitor-llms-agents-and-infrastructure 1

Observability for AI: Monitor LLMs, Agents, and Infrastructure

,

quick-guide-6-key-steps-for-kubernetes-troubleshooting 1

Quick Guide: 6 Key Steps for Kubernetes Troubleshooting

,

state-of-ai-in-business-communications-3

State of AI in Business Communications

Unlocking the Secure WAN Edge: 10 Essential SD-WAN Transformation Capabilities

Information Technology

View All

The New CIO Imperative

The New CIO Imperative explores how CIOs are redefining their role in the agentic AI era—moving beyond experimentation to driving measurable business outcomes. Based on research from over 1,000 global

Put AI to work to elevate customer experiences

Streamline the customer experience from start to finish with generative AI. GenAI-powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex

,

A CIO’s Guide to Navigating the Boardroom

As a leader in tech, how can you spend less time dealing with everyday operational issues, and more time thinking about how to deliver productivity, efficiency, and better experiences for

View all