AI Agents At Work for CX

The next era of customer experience Today’s customers have high expectations. They want every interaction to be seamless and personalized, and can be quick to move on when brands don’t deliver. According to Khoros, 65% of customers said they have changed to a different brand because of a poor experience. For many businesses, meeting these […]

Unlocking AI’s full potential with operational databases

Everyone is building with AI. It can improve search. It can personalize customer interactions. It can increase your developer productivity. It can even write bedtime stories. But as a developer, you know the reality behind the hype. There’s a chasm between a simple AI demo and a production-ready enterprise application that users can trust. In […]

Accelerate database modernization with AI

Executive summary Legacy databases are holding organizations back. With high licensing costs, operational complexity, and limited support for modern, AI-driven workloads, the need to modernize is clear. However, the path forward has historically been slow due to the complexity involved and risks for business continuity. Google Cloud is changing that. This whitepaper explores how Google […]