NiCE Closes Acquisition of Cognigy, Transforming Customer Experience with Best-in-Class, Data-Driven CX AI Platform

Customer Experience

NiCE announced the completion of its acquisition of Cognigy, a leader in conversational and agentic AI, after securing regulatory approvals. This move unites two industry leaders with strong innovation and proven market success, accelerating AI adoption in customer experience across front and back-office operations. By combining Cognigy’s AI with NiCE’s award-win ning CXone Mpower CX […]