Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide Customer Experience Orchestration
Genesys Advances Enterprise CX with Autonomous AI Ag ents At Xperience 2025, Genesys®, a global leader in AI-powered experience orchestration, launched autonomous AI agents for the Genesys Cloud™ platform. The new capabilities aim to help enterprises orchestrate customer and employee experiences across systems, delivering efficiency, personalization, and scale. Genesys enhanced its Cloud Copilots and Virtual […]