Redefining Customer Service with Generative and Agentic Al
On Demand Webinar Customer service leaders are grappling with a new challenge: the surge of AI and automation tools have added complexity and silos rather than simplifying operations. Customer interactions generate workflows that span multiple teams across the organization, creating inefficiencies. Explore how AI is revolutionizing workflow execution—eliminating friction, enhancing efficiency, and transforming how organizations […]
NIST 800-171 & CMMC: What’s the Difference?
On Demand Webinar This on-demand webinar covers th e basic differences between NIST 800-171 and CMMC regulatory requirements. If your company is working with federal data or planning to enter a contract with the Department of Defense, your systems need to be able to process and secure Controlled Unclassified Information (CUI). In order to do […]
Preparing for the Future of WFM
On Demand Webinar Managing the staffing needs of today’s increasingly complex contact center environments can be challenging without the proper tools. Workforce Management must evolve to support remote work , activity-based workspaces, and the integration of omni-channel operations. Discover how to break free from the constraints of traditional workforce management and unlock greater efficiency.
Understanding the Interim Rule and how it relates to NIST 800-171 & CMMC compliance
On Demand Webinar The Interim Rule was issued by the DoD to amend the Defense Federal Acquisition Regulation Supplement (DFARS) that states that companies must implement a DoD Assessment Methodology and Cybersecurity Maturity Model Certification framework in order to do business with the federal government. The DFARS regulations ensure that companies meet the cybersecurity and IT […]
NIST 800-171 vs. CMMC – Where to focus and how to prioritize
On Demand Webinar Once you understand the differences between NI ST 800-171 and CMMC and the implementation of the Interim Rule, it’s time to determine which certification is best-suited to your company’s needs in the short term and long term. Although the CMMC has similar IT compliance requirements to the NIST 800-171, it requires contractors to be certified by official […]
Understanding Customer Journeys: Why Playvox by NICE is the Perfect Companion for CRM Systems
On Demand Webinar In today’s fast-paced digital world, delivering a seamless and personalized customer experience across multiple channels is crucial for business success. Join us for an insightful webinar to discover how integrating the capabilities of Playvox by NICE and CRM systems can help you deliver a superior omnichannel customer experience. Learn how to ensure […]
Assessing Cyber Risk in the Modern Threat Landscape
On Demand Webinar Here’s what you’ll learn: Top managers recognize cyber risk assessment and mitigation as an essential topic on their agendas. Many executives, however, are far removed from the day-to-day challenges of monitoring, detecting, and responding to evolving cyber risks, making it difficult to guide their organization towards cyber maturity.
Conversational AI: Revolutionizing Customer Interactions
On Demand Webinar Join us for an insightful discussion on how businesses are harnessing AI to transform both employee and customer experiences. Learn from Robin Gareiss, CEO and Principal Analyst at Metrigy, about AI’s real world impact on business communications together with RingCentral experts on how AI is improving work efficiency, and reducing time required […]
Beyond Antivirus: How to Protect your Business from the Unknown
On Demand Webinar With an increasing number of IT executives concerned about the impact and legal ramifications posed by the threats of advanced malware, Endpoint Detection & Response solutions have quickly become essential for businesses looking to manage cybersecurity risk. About the Presenter: Delano Collins Chief Informatio n Officer John Finch Vice President of CX […]
Customer Connections That Count: Turning Frustration into Loyalty
On Demand Webinar Customer service shouldn’t feel like a constant struggle—for agents or customers. When frustration takes over, relationships suffer, and loyalty is lost. So how do you flip the script? Join us for a conversation about simple, effective strategies and tools that turn everyday service interactions into opportunities to b uild trust and loyalty.
Understanding and Mitigating Russian Cyber Threats
On Demand Webinar Experts are warning that the Russian invasion of Ukraine poses an unprecedented cyber risk even for U.S. and Western organizations—and businesses need to be ready. If you’re wondering how you can safeguard your organization from advanced persistent threat actors (APTs), Corsica Technologies is here to help.
How to configure Google Identity Platform with 1Password
On Demand Webinar Secure your business and employees – no matter how they sign in – by integrating your 1Password Business account with Google Identity Platform using OpenID Connect (OIDC). 1Password Unlock with SSO combines the power of an enterprise password manager and your SSO to secure access to passwords and sensitive information and increase […]