EMEA Consumer Voice Report 2025
Last year’s Consumer Voice Report revealed that the brand loyalty crisis was tightening its grip on Europe, the Middle East, and Africa (EMEA). Consumers were increasingly dissatisfied with run-of-the-mill customer experiences—voicing a need for more efficient services powered by real-time support. New trends in customer experience (CX) offer hope: Gartner® predicts that “by 2028, 33% of […]
Customer Experience (CX) Trends: First edition – Customer service insights in the GenAI era
In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organisations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by […]
Maximize the impact of AI at work
There’s a lot of talk about how companies are getting amazing results from using generative AI to produce new content like blog posts, code, and images. But what’s the real story? Recent research from Microsoft shows that organizations really do experience significant benefits in productivity, innovation, and employee satisfaction when they use Microsoft Copilot for […]
Nexthink Named a Leader in Forrester EUEM Wave™ 2024
Discover Nexthink: A Holistic Approach to Digital Employee Experience As Nexthink celebrates its twentieth anniversary, we’re honored to be named a Leader in this 2024 Forrester EUEM Wave™ report, which gave us the highest possible scores in the vision, innovation, and roadmap criteria. To us, this recognition underscores our unwavering commitment to delivering exceptional business […]
Nine Cost Considerations for Observability Platforms
Enterprise Management Associates (EMA) research identified nine critical cost factors that can limit an organization’s ability to completely and continuously implement the required level of observability. You can use these nine factors as a checklist when selecting your enterprise observability platform. This should not at all suggest that cost is the only decision factor for […]
Discover 3 ways to automate and optimize field service management
How can you empower your field teams to give customers seamless experiences, while reducing costs? Get th i s guide to learn how you can help them address customer needs efficiently, transparently and proactively by optimising your field service delivery with the Servic eNow platform. You’ll see how you can drive productivity, increase first-time fix […]
Streamline customer service experiences with Now Assist
GenAI’s ability to understand user context and intent, synthesize information, and generate content enables you to automate tedious tasks for customers, agents, technicians, and developers. You’ll create better experiences for everyone. Learn how the Now A ssist suite of GenAI capabilities and technologies from ServiceNow can streamline the customer service process from beginning to end. […]
10 Cloud Trends CIOs Must Track in 2024
Explore this year’s cloud landscape—and the breakout trends that promise to reshape it Seize your opportunity to outpace the competition in the era of AI, multicloud, containerized apps, and more. This ebook is your guide to the cloud’s enormous potential at your organization in 2024. Discover top trends to track, including: Access the ebook to […]
Customer Experience (CX) Trends
88% of customers say that one of the most valuable parts of the customer experience is getting timely answers from service agents. Read this report to discover how to satisfy customers who are feeling disconnected, by getting them to a live agent faster and more efficiently. See how you can empower agents with real-time information […]
2024 Report findings: Security & productivity in the age of AI
Webinar On Demand The 1Password State of Enterprise Security Report reveals an uncomfortable truth: Security and productivity are increasingly in tension. It’s not a new discussion – but the rise of hybrid work, AI, and other factors make it an increasingly urgent one. Shadow IT use is growing, and security professionals are struggling to keep […]