Informatica is named a Leader in the 2025 Gartner® Magic Quadrant™ for iPaaS
As integration demands rise, integration platform as a service (iPaaS) takes the lead by effortlessly connecting applications, services and data. It boosts efficiency, improves data consistency, streamlines multistep processes and supports the creation of composite services. Pinpoint the right iPaaS solution for your enterprise by navigating the vendor landscape with the Gartner® Magic Quadrant™ for […]
Balancing Cardinality & Cost to Optimize Observability
Back in the day, monitoring was simple. Proprietary monitoring agents sent infrastructure level metrics like CPU-usage and another agent sent logs to a syslog server to trawl for error messages. However, as applications moved from virtual machine-based monoliths to cloud native microservice architectures running in the cloud, understanding the application and system state became much […]
5 steps to improve developer efficiency in a cloud native world
You’ve taken the leap. Now make the most of it. Virtually everyone now agrees that cloud native is the architecture of choice for building and deploying modern applications, with 91% of enterprises saying they’ll increase spending on technology supporting cloud native app development over the next 12-18 months. Download Now
Gartner® Market Guide for Customer Service Knowledge Management Systems.
With AI empowering your customer service teams with precise, real-time answers based on customer intent, they can boost customer satisfaction by resolving issues faster and more efficiently. Explore the AI capabilities you need for automating content management and optimization, by reading the Gartner® Market Guide for Customer Service Knowledge Management Systems. Read the Gartner® Market Guide […]
EMEA Consumer Voice Report 2025
Last year’s Consumer Voice Report revealed that the brand loyalty crisis was tightening its grip on Europe, the Middle East, and Africa (EMEA). Consumers were increasingly dissatisfied with run-of-the-mill customer experiences—voicing a need for more efficient services powered by real-time support. New trends in customer experience (CX) offer hope: Gartner® predicts that “by 2028, 33% of […]
EMEA Consumer Voice Report 2025
Last year’s Consumer Voice Report revealed that the brand loyalty crisis was tightening its grip on Europe, the Middle East, and Africa (EMEA). Consumers were increasingly dissatisfied with run-of-the-mill customer experiences—voicing a need for more efficient services powered by real-time support. New trends in customer experience (CX) offer hope: Gartner® predicts that “by 2028, 33% of […]
EMEA Consumer Voice Report 2025
Last year’s Consumer Voice Report revealed that the brand loyalty crisis was tightening its grip on Europe, the Middle East, and Africa (EMEA). Consumers were increasingly dissatisfied with run-of-the-mill customer experiences—voicing a need for more efficient services powered by real-time support. New trends in customer experience (CX) offer hope: Gartner® predicts that “by 2028, 33% of […]
EMEA Consumer Voice Report 2025
Last year’s Consumer Voice Report revealed that the brand loyalty crisis was tightening its grip on Europe, the Middle East, and Africa (EMEA). Consumers were increasingly dissatisfied with run-of-the-mill customer experiences—voicing a need for more efficient services powered by real-time support. New trends in customer experience (CX) offer hope: Gartner® predicts that “by 2028, 33% of […]
EMEA Consumer Voice Report 2025
Last year’s Consumer Voice Report revealed that the brand loyalty crisis was tightening its grip on Europe, the Middle East, and Africa (EMEA). Consumers were increasingly dissatisfied with run-of-the-mill customer experiences—voicing a need for more efficient services powered by real-time support. New trends in customer experience (CX) offer hope: Gartner® predicts that “by 2028, 33% of […]
Customer Experience (CX) Trends: First edition – Customer service insights in the GenAI era
In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organisations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by […]
Maximize the impact of AI at work
There’s a lot of talk about how companies are getting amazing results from using generative AI to produce new content like blog posts, code, and images. But what’s the real story? Recent research from Microsoft shows that organizations really do experience significant benefits in productivity, innovation, and employee satisfaction when they use Microsoft Copilot for […]
Nexthink Named a Leader in Forrester EUEM Wave™ 2024
Discover Nexthink: A Holistic Approach to Digital Employee Experience As Nexthink celebrates its twentieth anniversary, we’re honored to be named a Leader in this 2024 Forrester EUEM Wave™ report, which gave us the highest possible scores in the vision, innovation, and roadmap criteria. To us, this recognition underscores our unwavering commitment to delivering exceptional business […]