The changing CX landscape in India and what’s at stake

To understand how AI is reshaping CX, ServiceNow conducted an extensive global study of 34,000 customers, customer service representatives, and business leaders. The research uncovered a clear shift in expectations. Customers want human connection, not just speed. In India they increasingly choose brands that respond quickly while also resolving issues fully the first time. Service […]

The changing CX landscape in Australia and what’s at stake

To understand how AI is reshaping CX, ServiceNow conducted an extensive global study of 34,000 customers, customer service representatives, and executives. The research uncovered a clear shift in expectations. Customers want human connection, not just speed. In markets like Australia, they now expect problems to be resolved instantly as AI-powered technology finally begins to deliver on that […]