Empower your frontline workforce to drive business transformation
Empower your frontline workforce to drive business transformation Frontline workers are tied to most businesses’ customer experience success, but, often, they are relying on solutions meant for desk-based responsibilities. With the right tools, they can ensure better customer experiences, collaboration, and job satisfaction. Read Frost & Sullivan’s white paper to learn more about how you […]
How to unlock revenue through connected business communications
Empowered agents, engaged customers, bigger profits There are many reasons why a business should invest in a unified communications and contact center platform. Beyond agent productivity, lower costs, and streamlined processes, you’ll see happier customers. And happier customers means more revenue. Learn how a unified solution can transform your contact center from a cost center […]
The key to building a customer-centric culture: Combining your unified communications and contact center solutions
The key to building a customer-centric culture: Combining your unified communications and contact center solutions In fact, 80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases […]
Navigating AI with RingCentral
Navigating AI with RingCentral The meteoric rise of artificial intelligence (AI) is reshaping today’s IT paradigms. No longer relegated to the domain of data scientists, AI now stands at the forefront of human- machine interactions, accessible to both the broader workforce and consumers alike. The promise that AI represents for improving productivity, streamlining workflows, raising […]
IT Guide to Generative AI Part 1: Elevating Productivity with GenAI
Generative AI is quickly becoming a new norm for how businesses get work done. In fact, CIOs predict that by 2026, 80% of digital workplace tools will incorporate AI capabilities.Read our eBook to learn how AI is: Imperative to workplace technology Boosting productivity Streamlining communication Download IT Guide to Generative AI Part 1: Elevating Productivity […]
UCaas for Dummies
Supporting remote work is essential in today’s flexible work environment. UCaaS enables seamless communication for remote and mobile employees, ensuring they stay connected and productive, no matter where they are. The platform provides a unified communication experience, presenting a professional and cohesive image to both employees and customers. UCaaS from RingCentral integrates messaging, video meetings, […]
IT Guide to Generative AI Part 2: Embracing Strategic Implementation of GenAI
Generative AI is transforming how businesses work. Read our eBook to learn how you can: Implement AI tools strategically and securely Communicate seamlessly Collaborate more easily than ever Download IT Guide to Generative AI Part 2: Embracing Strategic Implementation of GenAI Whitepaper
How to improve your customer experience by elevating your employee experience
How to improve your customer experience by elevating your employee experience Don’t let low employee engagement hurt your customer service. Equip your team with the right tools, like an integrated cloud communications and contact center solution, and they’ll be able to provide your customers with outstanding service every time. This eBook unpacks everything you need […]
UserTesting Names Neal Gottsacker as Chief Technology Officer for AI-Powered Customer Understanding
UserTesting hires Neal Gottsacker as Chief Technology Officer to advance AI-Powered Customer Understanding. Learn how this move impacts enterprise insights.
Connection Achieves Dell Technologies Partner Program Titanium Black Status for 2026
Connection achieves elite status in the Dell Technologies Partner Program Titanium Black. Read the full news to learn how this partnership drives innovation.