BrightTALK | Push to Talk: Bringing frontline workers into the cloud
On Demand Webinar There are approximately 2.7 billion frontline workers globally, which is more than twice the number of desk-based workers. But nevertheless, they have been largely left behind in the video and AI revolution of post-pandemic work tools and have minimal connectivity back to office workers. Frontline workers need to be given the right […]
ICMI | Today’s Challenge: Where to Invest for Long-Term Contact Center Success
On Demand Webinar Years of data make it crystal clear: organizations that consistently invest in the tools and training needed to deliver excellent customer and employ ee experience realize solid returns on those investments. In fact, those organizations’ financial results consistently outperform those of their peers, and the market as a whole, through good times […]
Building a business case for CX investments
On Demand Webinar Customer experience has become critical for organizations to prioritize in 2023 and beyond. Today’s consumers expect organizations to provide exception al, all-encompassing support, requiring CX leaders to consider new investments in tools and technology to keep customers satisfied. Featured Speakers: Sonalee Parekh Chief Financial OfficerRingCentral Joanna Palmer CX Client Principal, Contact CenterRingCentral
RingCentral Launch Event: Introducing RingCentral Events
On Demand Webinar In this virtual launch event, hear from the Ring Central executive team, customers, and industry leaders about RingCentral’s new RingCentral Events innovation. Get access to:
Beyond the court: Steve Kerr’s playbook for innovation
On Demand Webinar Sit down with the Golden State Head Warriors Steve Kerr and RingCentral’s Amir Hameed for an insightful discussion to uncover how you can weave innovation into the fabric of your team, your mindset, and your professional goals. Don’t miss out on learning:
RingCentral Launch Event: Introducing RingCX
On Demand Webinar In this virtual launch event, hear from th e RingCentral executive team, customers, and industry leaders about RingCentral’s new RingCX innovation. Get access to:
Tokio Marine Rescues a VIP Call with Nexthink
On Demand Webinar When an important executive meeting started having technical issues, the team at Tokio Marine was able to leverage Nexthink to remedy the issue in minutes. Watch now to learn how.
Eliminating Manual Work for Vituity’s Service Desk
On Demand Webinar “We were stuck in a place where we were guessing… with lots of manual work that’s been eliminated by Nexthink now.” Hear how Vituity leveraged Nexthink to streamline service desk processes and eliminate manual work. Watch now.
Automating Crucial Remediations at ABN AMRO
On Demand Webinar At ABN AMRO, experience is truth. Over their years growing their DEX strate gy, ABN AMRO have been pioneers in using sentiment data to build an exceptional digital workplace. In this video, Jelmer Berendsen, IT leader a t ABN AMRO, shares what they focus on to drive happy employees.
Fostering Happy Employees at ABN AMRO
On Demand Webinar ABN AMRO understands the value of happy employees, and have put in place strategies to promote the seamless technology experience that employees expect. Because happy employees lead to happy customers. Watch now to learn more.
Eliminating Irritating Interruptions at PaddyPower
On Demand Webinar Every time an employee’s day is interrupted by a technology error, that’s minutes of productivity lost to the business, and a world of irritation for the employee. Watch how Paddypower leverages Nexthi nk to eliminate these interruptions and create a seamless technology experience for their employees.
A Transparent Application View at Landis+Gyr
On Demand Webinar “Before Nexthink, I was blind.” Learn how Landis+Gyr uses Nexthink to see how applications are performing from the user’s point of view, and leverages that data to build better digital workplace experiences.