Neudesic Aims to Accelerate AI Adoption for IT Teams
Artificial intelligence (AI) has gained significant traction among business leaders keen to explore ways it can drive operational efficiencies and cost savings. But while top leadership is sold on its potential, it’s a different tale for IT teams working the ground. In Australia, the challenges of implementing AI are particularly pronounced, ranging from limited expertise […]
Musk’s xAI Unveils Grok 3 with Advanced Deep Search & Reasoning
Elon Musk’s AI startup xAI has introduced Grok 3, the latest version of its chatbot model, which Musk describes as the most advanced AI system yet. xAI claims Grok 3 outperforms rival AI models from Alphabet’s Google Gemini, DeepSeek’s V3, Anthropic ’s Claude, and OpenAI’s GPT-4o in benchmarks for math, science, and coding. “About a […]
AI Agents as Employees: The Future of Workforce Management
Human employees and AI agents that are seen as employees need to be managed differently than the workforce is today, says Carolyn Balkin, general manager for Global Client Solutions at staffing firm ManpowerGroup. Generative AI (genAI) projects will move from pilot phase to production for many companies this year, which means the workforce will be […]
Trump and EU Commission Set Course for Confrontation on Big Tech
US big tech companies are demanding more support from Donald Trump in the fight against European regulations — but the EU antitrust watchdogs don’t want to let Apple, Meta and co. off the hook. The recently inaugurated US President Donald Trump has turned the trusting relationship between the United States and Europe on its head, […]
Customer Experience (CX) Trends: First edition – Customer service insights in the GenAI era
In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organisations. To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by […]